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Configuring Group Options for an Extension

MaxACD Administrator Manual 127

Figure 15-5. Enable Lync Agent dialog box

1. Enter the Lync Client user’s primary SIP URI that the user uses to log in.

2. In the Telephone f

ield, enter the E164 phone number of the Lync Client user.

Configuring Group Options for an Extension

In the Extension Configuration window, Group tab, you can see the workgroups to which

an extension is assigned, and you can change those assignments. Workgroups are

created in the Workgroup Configuration window (see “Establishing Workgroup

Membership” on page 159). Group members are assigned

in those configuration

windows, as well.

Once a workgroup is established, use the Extension Configuration window, Gr

oup tab,

to configure workgroup options for an individual agent extension.

You can assign an extension to and remove an extension from a workgroup in the

xtension Configuration window too. To assign an extension to a workgroup, the

extension must be designated as an agent extension. This is done on the General tab

of Extension Configuration (check the Enable Lync Agent check box and fill in the SIP

URI and telephone number).

To configure group options for an individual extension

1. Select the extension number from the Agent/Supervisor/Extension list in the

Extension Configuration window. The extension number and type appear in the title

bar of the window.

2. Click the Gr

oup tab. You see a list of groups the agent is a member of and a list of

groups the agent is not a member of. If the extension is not an agent, no workgroups

are shown.

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Altigen MaxReports Manual de usuario Pagina 137