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MaxACD Administrator Manual 115

HAPTER

Out Call Routing Configuration

There are two ways to initiate outbound dialing:

• Using the trunk access code

The trunk access code is easy to configure and use. However, it does not have the

capability to resolve complicated dialing situations.

• Using the route access code

Using the route access code with the Out Call Routing table can resolve the following

complicated dialing situations:

• Multiple 10-digit dialing area codes.

• Both 10-digit and 11-digit dialing in the same area code.

• Multiple carriers providing trunks for different purposes. For example, you may

have a local carrier provide trunks for local calls only and a long distance carrier

provide trunks that can accept only long distance dialing.

• Block certain dialing patterns by creating an exceptions list.

• Assist system Zoomerang and client application dialing, for example,

MaxAgent. For example, dialing from MaxAgent will carry 11 digits and require

the system to remove a digit before making a call to the carrier if it is a 10-digit

dialing area.

• Divide trunks with the same characteristics into multiple routes and prioritize

them when assigning routes on the Default Routes tab or on the Dialing

Pattern tab of the Out Call Routing Configuration window.

When a user dials an outside number using the route access code, the system performs

the following tasks:

• Compares the dialed number with entries in the Dialing Pattern table. If there is a

match, the system uses the route assigned to the dialing pattern to make the

outbound call. The route assigned to the special dialing pattern may have a digit

manipulation rule to add or remove digits from the dialed number.

• If there is no match in the Dialing Pattern table, the system examines the digits to

determine if the call is a local, long distance, international, or emergency call. The

routes defined in the Default Routes tab are used to process the call.

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Altigen MaxReports Manual de usuario Pagina 125