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Setting Business Hours

MaxACD Administrator Manual 161

To set after-hours call handling, select the workgroup you want to work with from the

Group List in the Workgroup Configuration window, then click the Business Hours tab.

Figure 18-7. Workgroup Configuration, Business Hours tab

Set the business schedule parameters as follows:

Parameter Description

Business Hours

Profile

Use the drop-down list to select a Business Hours profile to apply to

the workgroup (profiles are configured in the System Configuration

window—see “Setting Business Hours” on page 39).

After Hours/

Non-Workday

Handling

For each day of the week, select a Forward To option for call

handling after hours or for non-workdays:

•To Vo

ice Mail

•To AA—select the auto attendant to

use in the drop-down list

under the option. AAs are configured in the AA Configuration

window, available from the System menu.

•To an Ext

ension—select an extension from the drop-down list.

•To a Group—s

elect a group from the list.

•To the Op

erator

•To an Outside Number—if

you choose Outside Number,

select a trunk or route access code to use in the small drop-down

list on the left, and type in the full prefix and phone number.

•To an App E

xt—when used in conjunction with a third party

notification application, the App Ext feature enables an

extension to connect to an application that can receive the

notification event; use the drop-down list to choose the log-on

extension to which the third party application is connected.

Contact your local AltiGen dealer for more information on using

this feature.

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Altigen MaxReports Manual de usuario Pagina 171