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Configuringing Auto Attendants

MaxACD Administrator Manual 69

• Third step—Set Call Priority for MaxACD priority queuing. You can assign a priority

number from 1-9 to the caller who selects this menu item. The highest priority is

1, the lowest priority is 9. If this box is not checked, go to the next step without

delay.

• Fourth step—Set Call SKLR (Skill Level Requirement) for MaxACD skill-based

routing. You can assign an SKLR from 1-9 to the caller who selects this menu

item. If this box is not checked, go to the next step without delay.

• Fifth step—Execute the action selected from the drop down list. The drop down

list contains the following actions:

Action Description

No Action An “invalid” message plays and the menu is repeated.

Level - Expand

Tree

Expand menu item to create additional level.

Level - Repeat

Current Level

Repeats the level that contains the “Repeat Current Level” menu

item.

Level - Go to Top

Level

Go to the top level and repeat action items on the top level.

Level - Go to

Specified Item

Goes to selected menu item at any level. A drop-down list appears

from which you select the item.

Call - To Ext./

Group

Transfers call to an extension or group number you select in the

drop-down list.

Call - To

Operator

Routes the call to the operator (the operator is defined in the System

Configuration window).

Call - Dial By

Name

Prompts the caller to enter the name (first, or last, or both in any

order) of the person they want to speak with and dials the extension

that matches the name. Callers may not have to enter the entire first

or last name before a match is found.

Call - Collect

Extension

The top level of each AA collects the extension number

automatically. The system has a timing delay to differentiate if the

first digit the caller entered is a menu option or the first digit of an

extension number. Once past the top level, the system will not have

the timing delay to differentiate digits. If you would like to provide

the option for a caller to enter an extension number, you need to

map this action item to one of the menu options.

Call - Directory

Service

Lists the system users and their extensions to the caller. For this to

work properly, users need to record their directory names.

Call - Disconnect Disconnects the call.

VM - Record

Message

Leaves a voice mail message in the specified voice mail box. If you

want the caller to hear the extension’s greeting before hearing the

start-recording beep, check Play Extension Greeting.

VM - Mailbox

Access

Allows the caller to log in to the voice mail system to retrieve voice

mail or change personal options from the outside. This option is

assigned to the "#" key at the top level of each AA by default.

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