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Chapter 14: Out Call Routing Configuration

120 MaxACD Administrator Manual

Figure 14-4. Out Call Routing Configuration, D

ialing Pattern tab

2. Click the Add button.

Figure 14-5. Add dialing pattern dialog box

3. Type the prefix and pattern length, and click OK.

4. Assign routes to this prefix by selecting routes from the drop-down lists in the Route

Priority se

ction of the Dialing Pattern tab.

5. If this is a restricted number or pattern, skip step 4 and check the Disallow

this

dialing pattern check box.

To delete a dialing pattern

Select the pattern you want to delete, and click the Delete button.

Dialing pattern configuration tips

• If a dialing pattern has multiple routes assigned to it, the system will try to use the

first route configured to process the call that has this dialing pattern. If the first route

is busy or not in service, the system will use the second route, and so on.

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Altigen MaxReports Manual de usuario Pagina 130