Altigen MaxReports Manual de usuario descargar pdf (Pagina 150)

Chapter 15: Extension Configuration

140 MaxACD Administrator Manual

To enable call forwarding, check the Enable Call Forward to check box, then, using the

drop-down list, indicate the forwarding destination. You can use Apply to to act on

multiple extensions, with the restrictions discussed in the previous section. The

forwarding options are as follows:

• To Voice Mail

• To AA—select the auto attendant number to use in the drop-down list under the

option.

• To an Extension—select an extension from the drop-down list.

• To a Group—select a group from the drop-down list.

• To the Operator

• To an Outside Number—this option is available if it is allowed in the Other Call

Restrictions option in the Restriction tab, as discussed in “Setting Other Call

Restrictions” on page 138. Also, see “Outcall to Cellular or PCS Phone Numbers” on

page 136.

If you choose Outside Number, select a trunk or route access code to use in the

small drop-down list on the left, and type in the full prefix and phone number.

• To an App Ext—when used in conjunction with an SDK-based application.

• To Line Park—if configured, select a Line Park group (configured in “Line Park

Configuration” on page 147) from the drop-down list.

• To Free Format

You can enter up to 40 digits and can use 0-9, *, #, and “,”. One “,” represents one

second of delay.

You can use this configuration to send out additional DTMF digits to an extension,

workgroup, or outside number. Here is an example: Extension 100 is set to forward

all calls to "200,,,123". Extension 101 makes a call to extension 100. The call is

forwarded to 200. If 200 is an extension, 3 seconds after extension 200 picks up the

call, extension 200 should hear DTMF tones (123). If 200 is a workgroup with agent

201 and 202, when the agent (either 201 or 202) picks up the call, after 3 seconds

the agent should hear DTMF tones (123).

Two other examples using Free Format: "92529712,,,,,5,,,211" means dial trunk

access code 9, and an outside number 2529712, wait 5 seconds, dial 5, and wait 3

seconds, then dial 211. Second example: "102,,01,,,5#" means dial extension 102,

wait 2 seconds, dial 01, wait 3 seconds, and then dial 5#.

For a trunk call, the wait time starts right after the digits are dialed (even while the

target phone is ringing). For an extension call, the wait time starts after connecting

to the extension (it does not start when ringing begins).

• To Paging Trunk—To use this option, you have to select a paging trunk in Trunk

Configuration.

• To VM Access—To access the AltiGen mailbox for the extension selected from the

drop-down list.

Note: Forwarding calls to a pager is possible but not recommended since callers will

only hear what is heard when calling a pager and will not know to enter a return

phone number unless instructed.

1 2 ... 145 146 147 148 149 150 151 152 153 154 155 ... 260 261

Comentarios a estos manuales

Sin comentarios

Altigen MaxReports Manual de usuario Pagina 150

Comentarios a estos manuales

Relacionado con productos y manuales para Software Altigen MaxReports