Altigen MaxReports Manual de usuario Pagina 260
- Pagina / 261
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
250 MaxACD Administrator Manual
recording
auto attendant phrases
239
configuring call
84
configuring on trunk
101
file description
83
messages
61
multiple gateways
84
remote shared directory
85
requirements
83
recording license, assigning
126
recording options
for workgroups
157
recording tone
158
redundancy
configuring
199
DNS name requirements
206
limitation
209
moderator
202
primary server
203
secondary server
203
switchover
200
Redundancy Moderator
202
refresh interval, current traffic
statistics
29
remote locations
197
report
cumulative IP traffic statistics
212
system summary
211
Report menu
23
reports, call logs
46
reports, system
211–213
Reset button, Trunk View window
26
resetting cumulative statistics
213
Restoring files
227
restrictions
call
137
outgoing call
137
ring all available members
174
ring average longest idle member
175
ring back
33
ring fewest answered calls
175
ring first available member
174
ring longest idle member
174
ring shortest average talk time
175
RNA Agent Auto Logout
173
RNA Agent Not Ready
173
route access
39
route access code vs trunk access
code
100, 115
route definitions
out call routing
116
routing
by caller ID
109
by caller ID & DNIS
109
by DNIS
111
incoming calls
109
routing rules, in call
109
RTP packet length
193
S
scheduling backup 227
seat-based licenses, assigning
29
secure RTP
194
security alert log file
135
security, detecting hackers
134
send notification
136, 170
server IP address, in IP dialing ta-
ble
197
service level calculations options
button
156
service level for workgroups
27
service level threshold
156
services
MaxACD, stop & start
230
SMTP/POP3
62
Services menu
22
setting 10 digit dialing area codes
45
setting trunk attributes
100
setting up
extensions
123
groups
127
workgroups
155
signal channel, about
91
silence suppression
193
single call handling, enabling
175
SIP Early Media
194
SIP tietrunk properties, setting
101
SIP transport options
194
SIP trunk properties, setting
102
skill setting
workgroups
162
skill-based routing
175
SMTP service
62
SMTP/POP3
setting for extension
131
SQL
47
starting MaxACD services
230
Status bar information
24
Stop Switching Service
29
stop/start
MaxACD services
29
stopping MaxACD services
230
system
business hours
39
call park
33
call restrictions
43
country relevant
48
e-mail
62
extension length
36
home area code
33
ID
32
main number
33
messaging
59
numbering plan
35
summary report
211
work days configuration
41
system data
backup
225
restore
225
System menu
23
system reports
211–213
system requirements
13
T
TCP ports 243
technical support
245
text tag, collecting digits
71
The
66
toll call prefixes
49
tools, AltiGen
225
Trace Collector tool
231
trace, collecting
231
traffic, VoIP statistics
27
transmitted caller ID
125
transmitted CID
125
transport layer security
194
trunk
access code
100, 101
attributes
101
configuring recording
101
dialing scheme
101
direction of transmission
100
incoming call routing
106
location format
99
phone number
100
trunk access
39
trunk access code vs route access
code
100, 115
trunk based recording
84
trunk configuration
97
Trunk Monitor Enable
142
trunk properties
SIP trunk, setting
102
SIPtie, setting
101
Trunk View window
25, 98
trunks
setting attributes
100
unavailable
97
using Apply To button
99
U
UDP ports 243
unanswered calls
handling
173
uninstalling MaxACD
18
- MaxACD Administrator 1
- Contents 3
- About This Manual 11
- Overview 13
- Chapter 1: Overview 14
- Auto Attendant (AA) Features 17
- Voice Mail Features 17
- Exchange Integration Features 18
- Administration Features 19
- Voice over IP Features 20
- Capacities 21
- System Requirements 23
- MaxACD Licenses 24
- Preparation for Installation 25
- Installing MaxACD 26
- Uninstalling MaxACD 28
- Logging In and Out 31
- Changing the Password 32
- Quick Access Toolbar 33
- The View Windows 34
- Trunk View Window 35
- Extension View Window 36
- Call Log View Window 36
- Workgroup View Window 37
- Setting the Refresh Interval 39
- Configuring the MaxACD System 41
- Setting General Parameters 42
- Setting a System Number Plan 45
- Routing Calls on Holidays 51
- To create a Holiday Profile 52
- Creating Account Codes 55
- Setting up Call Reports 56
- Country-Relevant Settings 58
- Setting Toll Call Prefixes 59
- Setting Emergency Numbers 59
- • Music on hold 60
- Media Server Management 63
- Setting Parameters 64
- HMCP Configuration Tool 66
- The settings: 67
- Voice Mail Configuration 69
- Creating Distribution Lists 72
- Defining a Distribution List 73
- Auto Attendant Configuration 75
- Adding Auto Attendants 76
- Configuring Menu Items 78
- Collecting Digits 80
- Phrase Management 82
- Multilingual Configuration 85
- To add a language: 87
- Configuring the Extension 89
- Which Language Will Be Used? 91
- Call Recording Configuration 93
- Configuring Call Recording 94
- Application Extension Setup 97
- Application Failover Plan 98
- Application Information 99
- Readying the Application 99
- MaxACD Administrator Manual 100
- Component Configuration 101
- • G.711 VPR — 1,000 104
- • G.711/G.723/G.729 VPR — 200 104
- Trunk Configuration 107
- MaxACD Administrator Manual 110
- SIP Tie Trunk Properties 111
- SIP Trunk Properties 112
- Configuring a SIP Trunk 113
- Creating a SIP Trunk Profile 114
- Incoming Call Routing 116
- Outgoing Call Blocking 117
- In Call Routing Configuration 119
- Configuring Caller ID Routing 120
- DNIS Routing 121
- Configuring DNIS Routing 123
- Configuring Out Call Routing 126
- Parameter Description 127
- Creating a Route 128
- Setting Default Routes 128
- Working on Dialing Patterns 129
- To delete a dialing pattern 130
- Extension Configuration 133
- Setting up Extensions 134
- Account Code 136
- IP Extension Configuration 136
- Lync Agent 136
- Setting Wrap-up Time 138
- Setting Inter Call Delay 138
- Setting Mailbox Options 139
- Disabling a Mailbox 140
- SMTP/POP3 Setting 141
- Mail Forwarding Options 141
- Press Zero Option 141
- Setting Mailbox Capacities 142
- Emergency Notification 144
- Setting Notification Timing 146
- Enabling Message Notification 147
- Setting Answering Options 148
- Forwarding All Calls 149
- Setting Up Monitor Lists 151
- To add members to the list 152
- To remove members 152
- Routing Unassigned Extensions 153
- • Only digits are allowed 154
- Deleting a Route 155
- Line Park Configuration 157
- Deleting a Line Park Group 160
- Workgroup Configuration 161
- Apply to Button 164
- Setting Up Workgroups 165
- Setting Call Restrictions 166
- Service Level Threshold 166
- Workgroup Recording Options 167
- Setting Business Hours 170
- Skill-Based Rule Example 1 174
- Skill-Based Rule Example 2 175
- Setting E-mail Options 177
- Voice Mail Access Option 179
- Setting Call Handling Options 181
- Handling Busy Calls 182
- Handling Unanswered Calls 183
- Announce Agent Info 185
- Queue Management - Basic 186
- Setting Queue Phrase Options 187
- Queue Announcement 187
- Expected Wait Time Sampling 188
- Queue Overflow Forwarding 188
- Quit Queue Option 188
- Queue Management - Advanced 189
- Announcement 190
- Menu Selection 191
- Queue Overflow 192
- Agent Logout Reason Codes 193
- Adding Transmitted CIDs 194
- Editing Transmitted CIDs 195
- Opening Enterprise Manager 198
- Configuration Buttons 200
- Setting VoIP Codec Profiles 201
- G.729 RTP Packet 203
- Length (ms) 203
- Defining the IP Dialing Table 205
- Configuring Departments 207
- To define a department 208
- Redundancy Configuration 209
- Switchover Considerations 210
- Requirements 211
- Configuring Redundancy 211
- General Maintenance 217
- Manually Switching Servers 218
- Rebooting Servers 218
- Redundancy Limitations 219
- System Report Management 221
- Using SNMP 223
- List of Traps Sent 225
- When You Install MaxACD 228
- Testing for Synchronization 231
- Troubleshooting Tips 232
- To gather trace files 233
- Tools and Applications 235
- Backing Up Files 236
- Scheduling Backups 237
- Restoring Backed up Files 237
- Checking Extension Security 239
- Trace Collector 241
- • System Configuration Data 242
- • Service Provider Log Dump 242
- • IP Phone Trace Dump 242
- • Stand-alone Gateway Trace 242
- Voice File Converter 243
- Read Config 244
- To use Configuration Reader 245
- Editing a .csv File 248
- AltiGen Custom Phrase Manager 249
- Creating New Phrases 250
- Playing a Phrase 251
- To Delete a Phrase 252
- To Re-record a Phrase 252
- Network Ports 253
- Technical Support 255
- Appendix B: Technical Support 256
Relacionado con productos y manuales para Software Altigen MaxReports
Software Altigen AltiSupervisor Especificaciones
(44 paginas)
(44 paginas)
Software Altigen CDR Search 4.0 Guía de usuario
(238 paginas)
(238 paginas)
Software Altigen AltiWeb 4.0 Especificaciones
(28 paginas)
(28 paginas)
Software Altigen Contact Advantage Especificaciones
(90 paginas)
(90 paginas)
Software Altigen CDR Search 4.0 Especificaciones
(34 paginas)
(34 paginas)
Software Altigen AltiSupervisor Especificaciones
(77 paginas)
(77 paginas)
Software Altigen AltiWeb 4.0 Manual de usuario
(22 paginas)
(22 paginas)
Software Altigen SuperQ Manual de usuario
(24 paginas)
(24 paginas)
Software Altigen VRManager Manual de usuario
(8 paginas)
(8 paginas)
Software Altigen ACM 6.5 Manual de usuario
(79 paginas)
(79 paginas)
Software Altigen AltiContact Manager Especificaciones
(578 paginas)
(578 paginas)
Software Altigen AltiConsole 4.5 Guía de usuario
(41 paginas)
(41 paginas)
Software Altigen MaxSupervisor Especificaciones
(28 paginas)
(28 paginas)
© 2020, manymanuals.es. Todos los derechos reservados | 0.042 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentarios a estos manuales