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Chapter 15: Extension Configuration

124 MaxACD Administrator Manual

Using the Apply To Button

A change you make to an extension can often be applied to one or more other extensions

by using the Apply To button.

Clicking the Apply To button

pops up a list of all extensions to which the change can

apply. Select the extensions to which you want to apply the change (all are selected, by

default). Use the Shift or Ctrl keys to select several extensions.

The Ap

ply To button is disabled unless a change you made can be applied to other

extensions. When you use the button to apply changes to multiple extensions, it works

on only those changed attributes that can be applied.

Setting up Extensions

Set up new extensions in the Extension Configuration window.

To create MaxACD agent extensions that correspond to Microsoft

Lync Client users, set

up users in Microsoft Lync first. Then configure corresponding extensions in MaxACD.

To add an extension:

1. Click the Add button below the Agent/Supervisor/Extension list.

Figure 15-2. Add New Extension dialog box

2. Type in an Extension Number.

The number must begin with a number assigned to

be used for extensions, and it

must be the length assigned to extensions, both of which are set on the Number

Plan tab in the System Configuration window, as described in “Setting a System

Number Plan” on page 35.

3. In the Type panel, select Vir

tual. Click OK.

After you create an extension, you can set basi

c attributes on the Extension

Configuration General tab. These attributes are discussed below.

Setting Personal Information

The top section of the General tab is for personal Information.

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Altigen MaxReports Manual de usuario Pagina 134