Altigen MaxReports Manual de usuario descargar pdf (Pagina 78)

Chapter 7: Auto Attendant Configuration

68 MaxACD Administrator Manual

Configuringing Auto Attendants

To configure an AA, click the AA Configuration button, or select System > AA

Configuration. In the window, select an AA in the list and click Edit.

This opens the AA window,

showing the AA you selected in the title bar.

Figure 7-3. AA window

Note: You can check the Hide ‘No Action’ Items check box to hide items that are set

to “no action.” This will give you a cleaner view of your various action items.

Configuring Menu Items

The AA is a tree-based structure with unlimited tree levels. The following rules guide the

basic AA configuration:

• Each item is an action point with its ID number and name.

• The top of the tree is a "O" (for Origin).

• A timeout is indicated by a "T".

• Any action item can have a "Prompt". The drop-down list displays phrase files

located at C:\Postoffice\Phrases\LangCustom directory. A phrase file can be any

file name.

• If one action item has multiple choices, you need to select "Expand Tree" instead

of using "Go to next menu" to create a new level.

• You can jump to any action item within the same AA.

Every item will execute steps according to the following rules:

• First step—Play prompt if the box is checked. If the prompt box is not checked,

the AA will go to the second step without delay.

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Altigen MaxReports Manual de usuario Pagina 78